Now Hiring - Technical Account Manager - Located in New Berlin, WI in New Berlin, WI

A leader in business technology innovations, development and support since 2001, SWICKtech has grown into a successful IT Managed Services and Technology Consulting Partner serving a wide variety of industries and organizations across Southeast Wisconsin and Northern Illinois.

SWICKtech offers a collective environment in which employees are consistently learning while solving a variety of challenges for our clients. Our passion for IT and evolving technologies is the driving force behind our mission to develop professional, lasting relationships with our clients and ensure their success in our business.

Job Mission

As a Technical Account Manager / vCIO, you will manage our larger account customer relationships, assist in timely delivery of projects and onboardings of new clients, as well as ensure the team is providing high-touch support from help desk to installations and beyond. You will have demonstrated experience in technical leadership and be ready for a dynamic yet process oriented day to day atmosphere.

Outcomes

An ideal Technical Account Manager / vCIO candidate will have a deep business and technology background (ideally degrees in both or highly relevant work history spanning over at least 7 years). Technical Account Manager / vCIOs will have demonstrated an understanding of things such as:

· L3 or higher tech experience, even if not more recent position

· Business skills and an understanding of how business values technology

o Specifically, understands flow of Financials (P&L <> balance sheet vs cash flow or at least the equity side and value building)

o Understands leases

o Understands distribution, partner programs, margins, etc.

o Understanding of M&A, especially due diligence and integration phases

· Ability to create a 3-YR IT budget

· Interest and knowledge in cybersecurity within IT environment

· Have at least one area of technical or professional specialization (cybersecurity, compliance, cloud architecture, etc) that applies to client base

· Optimization and efficiency gains through technology, cost controls, etc.

· Technology consulting (NOT SALES) and communications skills around it

The Technical Account Manager / vCIO will be responsible for:

· At least monthly review a client’s environment for risks and improvements and capture to vCIO platform.

· Provide IT MD&A to clients on a quarterly basis

· Quickly (within 30 mins or less) respond to questions from top client contacts (Executives / C-Suite)

· Keep multi-year budget up to date

· Meet regularly (monthly or quarterly) with their clients

· Work with Professional Services Engineers to create written proposals and present to both technical and non-technical audiences

· Continue professional development to keep up to date on emerging technologies and best practices

· Assist in the productization of our services, building repeatable pricing solutions, spec sheets and scope of work

· Collaborate with others for video tutorials, technical webinars and Brain Food (lunch and learn) events

· Assist in onboarding of new monthly agreement clients, leading our technical team through this process while building trusting relationships with clients

· Report regularly to company CIO

Competencies

· An MBA and IT Background (BS or MS in Information Science, Computer Science, etc.) or career equivalents are preferred

· 5+ years of technical, sales or account management experience in a B2B environment, or closely related

· 5+ years of experience in building proposals, solutions or QBR’s (Quarterly Business Reviews)

· 5+ years of experience presenting solutions to C-Suite / Executive style audience

· Prior experience with Sales CRM or similar Content Management System is beneficial

· Demonstrated leadership in direct customer support position

· Self-motivated, pro-active, results-oriented professional with minimum supervision

· Exceptional attention to detail

· Experience at working both independently and in a team-oriented environment

· Strong knowledge and understanding of business needs with ability to establish client confidence

· 10-25% of your work time will require travel to local client sites.

What Makes SWICKtech Different?

• TRAINING:
• All Company Monthly Technical Trainings
• One-on-One dedicated technical trainings with senior staff
• Hands on lab built for technical troubleshooting against real live scenarios
• Opportunity for Technical Certifications / Competencies to be earned with internal planning, checkpoints and coverage of related expenses

· WORK / LIFE BALANCE:

• Opportunity to work from home for dedicated focus as needed with SWICKtech equipment
• Flexible work schedules to accommodate family / work / life balance
• Multiple break rooms / focus areas throughout the office to ensure best client success delivery and moments for our staff to breath
• HEALTH & WELLNESS:
• Professional Cook comes in to teach how to cook healthy
• 8 Week Offsite Fitness Boot Camp offered 1-2x per year
• Healthy snacks, coffee, and tea always available onsite
• Ergonomic, stand up desks with double screens for comfortable and active work life

· GOAL SETTING / PERSONAL DEVELOPMENT:

• Bi-weekly Department Team meetings
• Consistent monthly one-on-ones with your Manager
• Yearly reviews to ensure concerns heard, skillsets strengthened, and goals are met

· TEAM BUILDING:

o Quarterly All Company meetings to provide visibility into organizations growth plans

• Having fun every day with Ping Pong, Foosball, Nintendo, Jenga or Chess
• Quarterly company outings outside of work to build stronger teams
• Leadership awards and 'surprise and delight' bonuses for those who go above and beyond in their daily work
• COMMUNITY OUTREACH:
• Consistent sponsorships in many local organizations we are a part of like WCBA, Red Heart Association, 10 Chimneys Foundation, The Women's Center, etc.
• Opportunity to take time off for volunteer work

• BENEFITS:
• Competitive compensation plans
• Excellent Health, Dental, and Vision Insurance
• Limited Life Insurance
• Dependent Care FSA
• Some PTO carryover each year, more PTO awarded the longer you work here
• 401K for retirement planning
• Mileage Reimbursement

Job Type: Full-time

Pay: $70,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Mileage reimbursement
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday

Travel requirement:

• No travel

Application Question(s):

• Are you able to reliably commute to New Berlin, WI?
• What is your desired salary?

Education:

• Associate (Preferred)

License/Certification:

• Driver's License (Preferred)

Work Location: One location